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HEALTH & SAFETY MGMT
- Explain
the environmental determinants of health?
- Explain
in your words the causes of health problems in India?
- Write
Short note on:
- Childhood
illness and Child abuse
- Women,
Infants, and Children Program (WIC)
- Adolescents
- Smoking
cessation
- Explain
the meaning of tobacco. What are the efforts to reduce tobacco use?
- Explain
the meaning of disease and disability?
- What are
the sources of personal health care?
- Write a
note on the health care service market.
- Write a
detail note on the structure of industry for health care.
- Discuss
the health plan progresses in India for healthcare.
- What do
you mean by the health insurance? Also discuss the various factors
affecting insurance price?
- Explain
the revenue collection for heath care financing.
- Describe
the various health care agencies.
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HOSPITAL ADMINISTRATION
Case I
HOSPITAL ADMINISTRATION – ROOT OF THE
PROBLEM.
Questions:
- Outline the reasons as to why
hospital administration can only be taught by doctors. Present a counter
analysis to oppose this point of view.
- On what fronts do various
institutions compromise while designing hospital administration courses?
What are the steps you may take to ensure a wholesome teaching for the
hospital administration course?
- What do you mean by Hospital? Focus
on the significance of the role played by a Hospital Administrator in a
Hospital.
CASE II
INDIAN HEALTHCARE SYSTEM
Questions:
1. Discuss in detail the difference in
Private Hospital and Government Hospital from the aspects of
a. Functioning
b. MIS Maintenance
c. Purview of Consumer Act
d. Speed of Service
e. Accountability towards the patient.
2. What are the types of hospitals?
Critically examine the present National Health Policy and its impact on the
private healthcare industry in India.
CASE III
LIFE SAVING A PRIORITY OR SECONDARY?
Questions:
- What are the issues that influence a
Doctor’s decision in accepting/rejecting any MLC and treating the patient?
- “The psychological variables
considerably influence the behavioral profile.” Discuss this statement in
the context of above article.
- Departmental relationships influence
patient care. Outline the departmental relationship issues and discuss
related dimensions such as conflict, insensitiveness, support of
management, fear etc.
- Discuss the process of selection and
post selection processes to be followed by a hospital manager in selecting
quality people.
CASE IV
Essential for Success - Training in
Hospitals
Questions:
1. Training and development is a marriage
between medical training and service training. Comment on this statement and
critically analyze it.
2. Identify the challenges faced in running
a hospital while maintaining the motivation level and competitiveness of the
staff.
3. What are the different training
methods employed by different hospitals. How does performance audit contribute
to assessment of a training programme?
Compulsory Questions:
- What do
you mean by Hospital Financing? What do you mean by break – even analysis?
- Explain
the meaning of Project Planning.
- Discuss
the different considerations to be given due weightage while preparing
feasibility report of a project.
Hospital
Administration & Planning
1. Explain the
importance of office management in a hospital.
2. What are the procedures used for registration of patients in a community hospital?
3. Explain organization charts and its significance in a hospital.
4. State the importance of medical records to various users.
5. Explain control of furniture’s as applicable to hospitals.
6. What is the need for human relations in healthcare administration?
7. Explain the employee welfare measures useful in hospital management.
8. What is the need for a hospital manager? Describe essential qualities that a good hospital manager must exhibit.
9. Discuss material purchase in hospitals and associated correspondences in detail.
10. Explain the significance of filing of records and its essentials. What are the equipments that may be employed for filing purposes?
11. Compare Breakdowns and Preventive Maintenance of hospital equipments.
12. Discuss
various office management principles as applied in a hospital.
13. Explain different types of medical forms and its management for patient care.
HOSPITAL ADMINISTRATION
Case I
Airline Commission Caps
Discussion Questions
- If you
owned a travel agency, what would your reaction to the reduced commission
cap be?
- What
options would you consider?
Case II
Developing the San Diego Waterfront
- Why is it
considered so desirable to develop public and private amenity features on
the waterfront and preserve public access to the waterfront and water
views in urban area? From the residents’ standpoint? From the standpoint
of developing successful tourism?
- What
approach can San Diego take in properly developing its downtown waterfront
area both to achieve economic development objectives and to preserve
access to and along the waterfront and views of the adjacent bay?
- If the
choice of development of a particular waterfront site lies between
developing the site for a high-rise hotel, for which there is proven
market demand, or a waterfront public park for use by both residents and
tourists, which do you think is the best use of the site? What approaches
could be applied to achieve both objectives?
Case III
To Flag or Not to Flag—and If So, Which
Flag?
- What
would you do in the Brown’s situation? Should they sign a franchise agreement
or not? Make assumptions, if needed.
- What
terms and conditions of a franchise agreement would be acceptable to you,
or to the Browns?
- What
additional information would you, or the Browns, need to know?
Case IV
Checking Out a Guest
- Is it
appropriate to have the manager finish the check-out? Or, should the front
desk agent just take the heat?
- Would you
have handled the situation in the same manner?
- What
would you have done differently?
Case V
Overbooked: The Housekeeping Perspective
- What should
Stephen do to maintain standards and ensure that all the guest rooms are
serviced?
Case VI
Overbooked: The Front Office Perspective
If
you were in the same situation, what would you do?
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HOTEL MGMT
1. What other ways could have been used by
the business owner to give this
employee an extra chance?
2. Is the nose ring truly a problem? If so, why?
3. Could you legally deny employment to a person with a nose
ring?
1. Before the development of more effective ICT-based tools,
why was it difficult for
hotels to schedule labor
effectively?
2. In a Housekeeping department, what elements have to be
considered when
looking at hourly productivity?
3. With what other hotel ICT could labor scheduling systems,
such as Eproductive
Scheduling, be integrated? Review
some Internet hospitality web-sites such as
www.WiredHotelier.com and
www.HotelResource.com to help you formulate
your answer, giving examples of
some specific ICT products
- Identify and describe four short-term
operational strategies Ken should implement immediately at the Rainbow Golf
Resort
- What human resources and training
initiatives should Ken implement at the Rainbow Golf Resort?
- Which form of top-down communication would
be most suitable for the Rainbow Golf Resort to achieve its objectives?
1.
Examine
the guest count projections and compare it to the normal Friday lunch employee
and management schedule.
a. Do you have enough labor scheduled to properly serve the number of guests?
b. How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)
c. Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?
2.
Examine
the likely food preferences of different customer groups that the operation
would serve for lunch.
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
ii) What type of foods offered by Buffet, Inc., would the reservation guest prefer? (Be specific.)
iii) Are there any changes you would make to the food being offered and, if so, what and how would you do it? (Be specific.)
3.
The
reservation guests are going to pay individually as they come in. is this good
or would it be better for them to prepay? Explain your answer taking into
account the impact the payment could have on guest flow and FOH and BOH
operation.
1. What occupancy level
would you assume for a 100- to 150-room hotel, and during what seasons, based
on general occupancy information for New York and general occupancy levels
nationally?
2. Propose some additional
(logical) actions the town could possibly take to increase the visitor demand
for this property?
3. Given the inexact
information in the case, what would be a reasonable assumption to make
regarding room nights from the Fort’s expanded (year-round) operations and from
International Paper’s business?
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