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Quality Management
1. Working as an individual, evaluate one or more of the following organizations concerning the role of the senior managers.
a. Large Bank
b. Health-care facility
c. University academic department
d. Large department store
e. Manufacturing facility
2. Is the main concern of most consumers the price of the product or service? Explain
3. List and explain in detail various techniques to sustain continuous improvement.
4. You have been employed as a quality assurance manager for a small metal fabrication firm (100 people). Your first assignment is to certify the suppliers and schedule a visit to each. Make a checklist with scoring criteria for your visit.
5. Efficiency has been defined as “doing things better” and effectiveness as “doing better things.” Describe how benchmarking can be used to improve both efficiency and effectiveness.
6. Explain five benefits that could be realized by implementing an ISO 9000 quality system.
7. Briefly describe the difference between sequential engineering and quality by design (or concurrent) engineering.
8. Do those who smoke cigarettes or drink alcohol assume the risk of getting lung or liver disease? Do those who jump on a trampoline assume the risk of falling off? Explain your answer.
9. The bearing department is planning their schedule for the following week. They need an understanding of last week’s performance. The schedule called for two 8-hour shifts per day for five days. Downtime charged to production averaged 76 minutes per day. Downtime charged to maintenance averaged 135 minutes per day. Calculate the actual running time and the percentage of available time.
10. What are the advantages and disadvantages of document management on the Internet?
WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT SOLUTIONS, PROJECT REPORTS AND THESIS
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Quantitative Techniques
1. a. “Statistics is the nerve center for Operations Research.” Discuss.
b. State any four areas for the application of OR techniques in Financial Management, how it improves the performance of the organization.
2. At the beginning of a month, a lady has Rs. 30,000 available in cash. She expects to receive certain revenues at the beginning of the months 1, 2, 3 and 4 and pay the bills after that, as detailed here:
3. What is degeneracy? How does the problem of degeneracy arise in a transportation problem? How can we deal with this problem?
4. Give the various sequencing models that are available for solving sequential problems. Give suitable examples.
5. A company has determined from its analysis of production and accounting data that, for a part number KC-438, the annual demand is equal to 10,000 units, the cost to purchase the item is Rs 36 per order, and the holding cost is Rs 2/unit/pear
a. What should the Economic Order Quantity be?
b. What is the optimum number of days supply per optimum order?
6. A TV repairman finds that the time spent on his jobs has an exponential distribution with a mean 30 minutes. If he repairs sets on the first-come-first-served basis and if the arrival of sets is with an average rate of 10 per 8-hour day, what is repairman’s expected idle time each day? Also obtain average number of units in the system.
7. What is critical path? State the necessary and sufficient conditions of critical path. Can a project have multiple critical paths?
8. Explain and illustrate the following principles of decision making:
a. Laplace b. Maximin c. Maximax d. Hurwicz e. Savage f. Expectation
9. A salesman makes all sales in three cities X, Y and Z only. It is known that he visits each city on a weekly basis and never visits the same city in successive weeks. If he visits city X in a given week, then he visits city Z in next week. However, if he visits city Y or Z, he is twice as likely to visit city X than the other city. Obtain the transition probability matrix. Also determine the proportionate visits by him to each of the cities in the long run.
10. “When it becomes difficult to use an optimization technique for solving a problem, one has to resort to simulation”. Discuss.
Retail Management
1. Is the Build-A-Bear concept a fad, or does it have staying power?
2. What can Build-A-Bear do to generate repeat visits to the store?
(1) What are the keys to making WeddingChannel.com a success from the perspective of the companies investing in it?
(2) Why would a retailer want to invest in a virtual community like WeddingChannel.com?
(3) Can you think of other retailers that might benefit from developing a virtual community?
1. Describe how accounting irregularities can play havoc with a firm’s reputation, supplier relations, and manager morale.
2. Discuss other means of measuring and improving financial performance at Dollar General.
3. What are the financial management pros and cons of Dollar General’s placing greater emphasis on perishables?
4. Evaluate Dollar General’s inventory management initiatives.
1. Evaluate Sports Authority’s new design in light of the retailer’s objectives.
2. Discuss the pros and cons of Sports Authority’s use of specialty boutiques instead of its previous warehouse format.
3. Develop a promotional campaign for Sports Authority to capitalize on “the authority” image.
4. Do you think the WTSA network will prove to be a major contributor to Sports Authority’s atmospherics or will it turn out to be a fad? Explain your answer.
Retail Management
1. What is Rainforest Café’s retail offering and target market?
2. Were malls good locations for Rainforest Cafés? Why or why not? What would be the best location types?
3. Many retailers have tried to make their stores more entertaining. In a number of cases, these efforts have failed. What are the pros and cons of providing a lot of entertainment in a retail store or restaurant?
1. Is the Build-A-Bear concept a fad, or does it have staying power?
2. What can Build-A-Bear do to generate repeat visits to the store?
(1) What are the keys to making WeddingChannel.com a success from the perspective of the companies investing in it?
(2) Why would a retailer want to invest in a virtual community like WeddingChannel.com?
(3) Can you think of other retailers that might benefit from developing a virtual community?
1. Outline the decision-making process for each of the Chens’ bicycle purchases.
2. Compare the different purchase processes for the three bikes. What stimulated each of them? What factors were considered in making the store choice decisions and purchase decisions?
3. Go to the student side of the Online Learning Center (OLC) and click on multiattribute model. Construct a multiattribute model for each purchase decision. How do the attributes considered and importance weights vary for each decision?
1. Is there an overlap in these two consumer segments?
2. Can Wal-Mart changes its image and appeal to an upscale shopper, or should it stick to loyal, cash-strapped customers?
3. Would you recommend that Wal-Mart purchase additional pages in Vogue magazine this year? Explain your rationale.
1. What is the target market of extreme value retailers like Dollar General and Family Dollar?
2. Why are customers increasingly patronizing these extreme value retailer stores?
3. How do extreme value retailers make a profit when their prices and average transactions are so low?
4. Can extreme value retailers defend themselves against general merchandise discount retailers like Wal-Mart, or will Wal-Mart eventually drive them out of business? Why?
1. Evaluate Sports Authority’s new design in light of the retailer’s objectives.
2. Discuss the pros and cons of Sports Authority’s use of specialty boutiques instead of its previous warehouse format.
3. Develop a promotional campaign for Sports Authority to capitalize on “the authority” image.
4. Do you think the WTSA network will prove to be a major contributor to Sports Authority’s atmospherics or will it turn out to be a fad? Explain your answer.
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