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PRODUCTION MAAGEMENT
1. Mention situations in (a) banking, (b) advertising, (c)
agriculture, and (d) hoteliering where production and operations management is
involved. Describe the inputs, outputs, processes and utilities.
2. What are the hurdles in the globalization of services?
Mention the managerial, social and political issues. Are services, generally
more difficult to globalize? What are the implications in the Indian context of
the newly liberalized economy?
3. Typical Linear Programming has one objective function. But,
in many practical situations, there could be more than one objective. How can
one take care of such a situation? Explain by means of an example.
4. How would different Queuing Disciplines affect waiting line
characteristics? Explain by giving examples.
5. How would you control quality in a job-shop situation (where
one customer’s order may be different from another’s).
6. As a management discipline, does maintenance management
differ from production management? If yes, in what way?
7. Describe the use of information technology in supply chains.
8. ‘Inventory is a part of manufacturing strategy.’ Do you
agree with this statement? If so, explain why it should be only a part of the
total manufacturing strategy?
9. Can the Plant layout principles be applied to forming a
layout of an office? What criteria would you use in designing such a layout?
10. Would the LOB (Line Of Balance) technique be more useful to
the General Manager (Production) or to a Plant Superintendent? Explain
PRODUCTION MAAGEMENT
Q 1 : Identify the appropriate
level of risk for the following items and justify your answer.
(a) Space Shuttle (b) X-ray machine (c) Camera (d) Canned
soup (e) Pencil
(f) Computer keyboard (g) Chair
(h) Running shoe (i) Automobile (j) Fresh
vegetables (k) Child’s toy (l) Golf club (m) Baby
food (n) Restaurant food
Q .2 : The bearing department
is planning their schedule for the following week. They need an understanding
of last week’s performance. The schedule called for two 8-hour shifts per day
for five days. Downtime charged to production averaged 76 minutes per day.
Downtime charged to maintenance averaged 135 minutes per day. Calculate the
actual running time and the percentage of available time.
Q 3 : (a) Does exponential
smoothing track a trend in the demand satisfactorily? What is the reason?
( b) How would forecasting be
useful for operations in a BPO unit? What factors may be important for this
industry? Discuss
Q.4 : (a) Would a six sigma
implementation involve significant financial investment? Discuss
(b) Can total organizational
satisfaction be achieved while a company is also aiming for key business
results? Is there a conflict in these two goals? Discuss.
Q.5 : How would have good
production & Operations Management Practices averted the terrible Bhopal
Gas strategy? Research & Discuss
Q.6 : Differentiate between
Loading and Scheduling. Is a clear-cut distinction between the two possible
under all production situations? If so where is it possible & where is it
not possible?
Q.7: What are the advantages of
the HMMS model over the Linear programming model? The HMMS.and other
sophisticated models have not been very popular in practice. What may be the
reasons?
Q.8: What is the scope of
purchasing activities? Where would you fit purchasing in the materials
management function? In the Organizational structure, where should purchasing
be fitted?
(i) in a single plant situation
(ii) in a multiple plant situation
Q.9: Some say that we need a
“national level job evaluation” in India. Can you envisage the issues involved?
Is it possible to do such a national level exercise? How would you proceed in
this regard?
Q.10 :How can work study be
used for arriving at (i) Manufacturing Budget (ii) Production Plan (iii)
Personnel Policies (iv) Materials Planning? Explain.
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Production Planning & Inventory
1. In your Opinion, where is India on the
trajectory of the changing operations management function? Discuss.
2. How are people important in an
operations strategy? Discuss what needs to be done in your organization and in
India, in general.
3. Suppose the average cost of maintenance
for a piece of equipment is related to its life as follows:
4. Read through the literature and find
out what ‘Technology Assessment’ is? How is it useful to operations management?
5. What is organizational learning? Is it
important for quality? Discuss.
6. How does one ensure that ‘job
evaluation evaluates the job and not the man’?
7. Discuss the importance of training in
the context of job redesign.
8. ‘Group Technology as applied to a
operations system is a human relations technology.’ Would you agree with this
statement? Discuss
9. Should cost be the primary criterion in
operations planning? Explain.
10. What role for production and operations
management do you foresee in another 15-20 years time in India?
Professional Communication
1. Comment on the appropriateness of the sender’s tone to a
customer.
2. Point out the old – fashioned phrases and expressions.
3. Rewrite the reply according to the principles of effective
writing in business.
1. What is non – verbal
communication? Why do you suppose that
this commercial relies primarily on non-verbal communication between a young
man and a gorgeous woman? What types of
non – verbal communication are being used in this case?
2. Would any of the non-verbal
communications in this spot (ad) not work well in another culture?
3. What role does music play in
this spot? Who is the target market?
4. Is the music at all
distracting from the message?
5. How else are radio stations
advertised on TV?
1. Do you find Mr. Sinha’s responses to various questions
effective? Give reasons for your view
on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most effective to
the above questions in a job interview.
3. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone
wrong in his case? Account for your
general impression of Mr. Sinha’s performance at the interview.
1. Assume you are working as an operator at a call centre in
India and are receiving irate calls from Americans and Lodoners. How would you
handle such calls? Conceive a short conversation between you and your client,
and put it on paper.
2. “Keep your cool.” What does this mean in term of
conversation control?
3. Do you agree with the view that such abusive happenings on
the telephone do not have any impact on business? Justify.
Professional Communication
1. What are the qualities of a good leader? In this case, how
were they applied?
2. Which factors contributed to motivate the troops to go ahead
for such a difficult task as recovering a damaged vehicle from such a difficult
and treacherous terrain and getting it repaired in such a short time?
3. Which incidents indicate the importance of good
interpersonal relationships with juniors, peers and superiors and what is the
importance of good interpersonal relationships?
1. Is it appropriate to have the manager finish the check-out?
Or, should the front desk agent just take the heat?
2. Would you have handled the situation in the same manner?
3. What would you have done differently?
4. Communication improvement is required for both of the
parties involved or any one of them? Justify your opinion.
1. Do you find Mr. Sinha’s responses to various questions
effective? Give reasons for your view
on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most effective to
the above questions in a job interview.
3. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone
wrong in his case ? Account for your
general impression of Mr. Sinha’s performance at the interview.
1. Assume you are working as an operator at a call centre in
India and are receiving irate calls from Americans and Lodoners. How would you
handle such calls? Conceive a short conversation between you and your client,
and put it on paper.
2. “Keep your cool.” What does this mean in term of
conversation control?
3. Do you agree with the view that such abusive happenings on
the telephone do not have any impact on business? Justify.
Project
Management
1.
What happened to this project? Prepare a list of
the factors that contributed to Revcon’s failure to obtain the product the
wanted. For each factor, discuss what might have been done differently
2.
What
went wrong with the project?
3.
Where
were mistakes made in the project initially?
4.
How
were problems allowed to persist and go uncorrected for so long?
1.
What is your opinion of Sean’s approach
to creating a WBS and estimating project costs?
- What do you think
about Deva’s approach to scheduling the move and estimating the costs?
- If you were Deva’s
manager, would you consider her plan comprehensive?
- How would you
prepare a plan for the move and what would your plan include?
- Working at a normal
rate, in how many days can the job be completed? What should the bid be on
this basis if Petersen attempted to obtain a profit of 10 percent before
federal income taxes?
- What is the
shortest possible time in which the bid can be completed? What should the
bid be on this basis if Petersen attempted to obtain a profit of 10
percent before federal income taxes?
- If the job is
obtained and the work is to be completed working at a normal rate, what
portions of the work should be supervised most carefully to ensure that
the job is completed on time? What portions of the work should be
supervised most carefully if the contract is let on the basis of
completing the job in the shortest possible time?
- If television
station management felt that the estimated time for completing the job in
the estimated time for completing the job in the shortest possible period
of time was still too long, what could be done?
- Assume that you
must act on the information available in the case. If it was your choice,
who would you select to manage the project: Manengco, Roberta, or some one
else? Explain.
- If you could get
more information before making a choice, what would you want to know?
Project Management
1. In
what ways are the Marshall Field’s flood disaster recovery effort a project?
Why are large-scale disaster response and recovery efforts projects?
2. In
what ways do the characteristics of crisis management as described in this case
correspond to those of project management?
3. Who
was (were) the project manager(s) and what was his or her (their)
responsibility? Who was assigned to the project team and why were they on the
team?
4. Comment
on the appropriateness of using disaster recovery efforts such as this.
5. What
form of project management (basic, program, and so on) does this case most
closely resemble?
1. What
form of project management (basic, program, and so on) does this case most closely
resemble?
2. The
project manager is also the director of FS, only one of the departments that
will be affected by the new benefits system. Does this seem like a good idea?
What are the pros and cons of her selection?
3. Comment
on the team members’ part time assignment to the project and the expectation
that they give the project top priority.
4. Much
of the success of this project depends on the performance of team members who
are not employed by Quick, namely the HBS consultants. They must develop the
entire hardware/software benefits system. Why was an outside firm likely chosen
for such an important part of the project manager in meeting project goals?
1. What
is the system? What are its key elements and subsystems? What are the
boundaries and how are they determined? What is the environment?
2. Who
are the decision makers?
3. What
is the problem? Carefully formulate it.
4. Define
the overall objective of the water waste management program. Because the
program is wide-ranging in scope, you should break this down into several sub-
objectives.
5. Define
the criteria or measures of performance to be used to determine whether the
objectives of the program are being met. Specify several criteria for each
sub-objective. As much as possible, the criteria should be quantitative,
although some qualitative measures should also be included. How will you know
if the criteria that you define are the appropriate ones to use?
6. What
are the resources and constraints?
7. Elaborate
on the kinds of alternatives and range of solutions to solving the problem.
8. Discuss
some techniques that could be used to help evaluate which alternatives are
best.
1. Why
was the system a failure?
2. What
was the likely cause of its lack of use?
3. What
steps or procedures were absent or poorly handled in the project conception
phase?
1. What
do you think will happen?
2. How
do you think the crisis facing Yrisket will affect the Mulder project? The
Agentfox project?
1. What
steps or actions should the architect and contractor have taken before
committing to the specifications on the window units and spacing between
granite slabs the would have reduced or eliminated this problem?
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